// LEGAL · REFUND_POLICY

Refund Policy

› last_updated:: January 10, 2025

// NOTICE · 14_DAY_CANCELLATION_RIGHT

14-Day Cancellation Right

If you are a Consumer, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. Please read this policy carefully to understand your rights and how to exercise them.

// 01_CONSUMER_CANCELLATION_RIGHTS

If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction.

To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.

Important: In respect of subscription services, your right to cancel is only present following the initial subscription and not upon each automatic renewal.

// 02_HOW_TO_CANCEL_YOUR_ORDER

To cancel your order within the 14-day cancellation period, you must inform Paddle of your decision. To ensure immediate processing, please contact us using one of the following methods:

// EMAIL_SUPPORT

Send an email to jane@reddapi.dev with the subject line "Cancellation Request - 14 Day Right"

Please include your order number and account email address in your cancellation request.

// CANCELLATION_DEADLINE

To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period. You do not need to wait for our response before the deadline expires.

// SUBSCRIPTION_NOTE

Please note that in respect of subscription services, your right to cancel is only present following the initial subscription and not upon each automatic renewal. Once your subscription renews, the 14-day cancellation period does not restart.

// 03_REFUND_PROCESSING

If you exercise your right to cancel within the 14-day period:

›We will process your refund within 14 days of receiving your cancellation notice
›The refund will be issued to the original payment method used for the purchase
›You will receive a confirmation email once the refund has been processed
›Depending on your payment provider, it may take additional time for the refund to appear in your account
[note] After exercising your cancellation right, your access to paid features will be immediately revoked, and your account will revert to the free plan.
// 04_TRY_BEFORE_YOU_BUY

We strongly encourage all users to take advantage of our free plan before purchasing a paid subscription:

›Test our semantic search capabilities with real queries
›Explore sample insights and sentiment analysis
›Evaluate the quality and relevance of our data
›Understand the platform interface and features
›Determine if our service meets your specific needs
[pro_tip] Spend time with the free plan to ensure our platform aligns with your requirements before upgrading. Our free tier is designed to give you a comprehensive understanding of what we offer.
// 05_SUBSCRIPTION_MANAGEMENT_AFTER_14_DAYS

After the 14-day cancellation period expires, you still have full control over your subscription:

›Cancel Anytime: You can cancel your subscription at any time from your account settings
›Access Until Period End: You will retain full access to all paid features until the end of your current billing period
›No Refunds After 14 Days: Canceling after the 14-day period does not entitle you to a refund or prorated credit
›Automatic Downgrade: After your billing period ends, your account automatically reverts to the free plan
›No Cancellation Fees: There are no penalties or fees for canceling your subscription
// 06_BILLING_ERRORS_AND_EXCEPTIONS

In addition to the 14-day cancellation right, we will review the following situations on a case-by-case basis:

// BILLING_ERRORS

If you were charged incorrectly due to a system error, such as:

›Duplicate charges for the same subscription
›Charges after successful cancellation
›Incorrect amount charged (different from advertised price)
›Technical errors in our payment system

Action Required: Contact us at jane@reddapi.dev within 30 days of the charge with details of the error. We will investigate and issue a refund if a billing error is confirmed.

// SERVICE_UNAVAILABILITY

If our service is completely unavailable for an extended period (more than 72 consecutive hours) due to technical issues on our end, we may provide account credit or consider refund requests.

// FRAUDULENT_CHARGES

If you believe your payment method was used fraudulently to purchase our service, contact us immediately and also report it to your payment provider. We will cooperate with fraud investigations.

// 07_HAVING_ISSUES_CONTACT_US

If you're experiencing problems with our service or have concerns about your subscription:

// SUPPORT

We're Here to Help

We are committed to ensuring you get value from our service. Our support team can help with:

›Technical issues or bugs
›Understanding how to use features effectively
›Optimizing your searches and queries
›Switching to a more appropriate plan
›Addressing data quality concerns
›Processing cancellation requests within the 14-day period

Contact Support: jane@reddapi.dev

// 08_YOUR_LEGAL_RIGHTS

This refund policy does not affect your statutory rights under applicable consumer protection laws. The 14-day cancellation right described above is provided in accordance with consumer protection regulations.

If you are located in a jurisdiction with additional consumer protection requirements, those rights remain in effect. Please contact us to discuss your specific situation.

// 09_AGREEMENT_TO_POLICY

By making a purchase on reddit insights, you acknowledge that you have read, understood, and agree to this refund policy. This policy is part of our Terms of Service.

// FAQ [ 6 entries ]
01 › What is the 14-day cancellation period? [ expand ↓ ]
If you are a Consumer, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period expires 14 days from the day after completion of the Transaction.
02 › How do I cancel my order within the 14-day period? [ expand ↓ ]
To cancel your order, you must inform Paddle of your decision by contacting us. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.
03 › Does the 14-day cancellation right apply to subscription renewals? [ expand ↓ ]
Your right to cancel is only present following the initial subscription and not upon each automatic renewal. Once your subscription renews, the 14-day cancellation period does not restart.
04 › Can I try before I buy? [ expand ↓ ]
Yes! We offer a generous free plan that allows you to explore our platform and test the semantic search capabilities before committing to a paid subscription. This lets you evaluate if our service meets your needs without any financial risk.
05 › What happens if I cancel my subscription after the 14-day period? [ expand ↓ ]
You can cancel your subscription at any time from your account settings. You will retain access to all paid features until the end of your current billing period. After that, your account will automatically revert to the free plan. However, cancellations after the 14-day period are not eligible for refunds.
06 › What if I experience billing errors? [ expand ↓ ]
In cases of billing errors, duplicate charges, or technical issues that prevent you from accessing the service, we will review refund requests on a case-by-case basis. Please contact us immediately if you believe such an error has occurred.
// CTA · STILL_HAVE_QUESTIONS

Still Have Questions?

› if you have questions about our refund policy or need assistance, we're here to help.

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